Support
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Common questions
How do I get started?
Tap Add Your Athlete, enter a first name, pick a color, and add their team with its sport and position. Then add games and practices with the + button on the Schedule tab, or paste your team's calendar link (Pro) to bring them all in at once.
How do I track stats during a game?
Open the game and tap Track Stats. Tap a button each time something happens; the big number counts up. Pick the period or set at the top, and tap Undo if you tap the wrong one. You can fix any tap later from the game's stats.
I missed the game. Can I enter stats afterward?
Yes. Open the game and tap Enter Game Totals, then type or step each total. Anything already tapped during the game is counted too.
Can I track my own games, like a men's hockey league or rec volleyball?
Yes. On the Settings tab, tap Add Athlete and add yourself with your league team. Your games join the family schedule, and you get your own stats and expenses. Pick yourself from the athlete menu at the top to see just yours.
My kid plays a sport that isn't hockey or volleyball.
Choose Other Sport for the team and name the stats you want to count, like goals, saves or strikeouts. They get their own buttons and season totals.
How do I bring in my team's calendar from TeamSnap, GameChanger or SportsEngine? (Pro)
Copy the team's calendar link from the team app, then in Sportwise open the Teams tab, the team, Edit, and paste it under Team Calendar. Games and practices come in and stay up to date. Where to Find the Link, in the same place, shows the steps for each app.
If you change a game's time or place yourself, your change stays until the team changes that same detail. Stats, scores, notes and expenses are never touched.
How do I share with my family?
On the Settings tab, tap Invite Family and send the invitation in Messages or Mail. Each person needs an iPhone signed in to iCloud and Sportwise installed. Under People and Access you can make anyone view-only, like grandparents who just want to follow along.
Someone invited me. How do I join?
Open the invitation on your iPhone and tap to accept. Sportwise opens with the family's athletes, schedule and expenses. To leave later, open the Settings tab and tap Leave Family.
Changes aren't showing on another phone.
Make sure both iPhones are signed in to iCloud with Sportwise turned on (Settings → your name → iCloud → See All), and that Sportwise is allowed to use cellular data if you're away from Wi-Fi. Pull down on the Schedule to check for changes right away.
How do reminders and schedule-change alerts work?
On the Settings tab, under Notifications on This iPhone, turn on game or practice reminders and choose how early. Schedule Changes tells you when someone in your family or a team calendar moves, cancels or removes something in the next two weeks. Each phone chooses its own.
How do I add a widget?
Touch and hold an empty spot on your Home Screen, tap Edit, then Add Widget, and search for Sportwise. For the Lock Screen, touch and hold the Lock Screen, tap Customize, and add it to the widget area.
What does Pro include?
Everything for one athlete is free, including stats, schedule, expenses, sharing, reminders and widgets. Pro adds more athletes, team calendar links, adding games and practices to Apple Calendar, and exporting expenses as a spreadsheet. One purchase covers everyone in your family, and it's available as Lifetime, a one-time purchase, or as a yearly plan.
How do I get Pro back on a new iPhone?
On the Settings tab, tap Sportwise Pro, then Restore Purchases. Make sure you're signed in to the same Apple Account you used to buy it. Family members you share with get Pro automatically.
How do I cancel my yearly plan?
On your iPhone, open Settings, tap your name, then Subscriptions, then Sportwise. Or in the app, open the Settings tab, tap Sportwise Pro, then Manage Subscription. Cancel at least 24 hours before it renews, and Pro stays on until the end of the year you paid for.
How do I move to a new iPhone?
Sign in to the same iCloud account and install Sportwise. Your family's athletes, schedule, stats and expenses come back from iCloud.
How do I get a refund?
Purchases are handled by Apple. You can request a refund at reportaproblem.apple.com.
How do I delete my data?
If you started the family, open the Settings tab and tap Delete All Data. It removes everything from your iPhone and from iCloud, for everyone you shared with. If you joined someone else's family, tap Leave Family instead. Deleting the app removes what's on that iPhone. We don't store any of your data anywhere else.